How it works
Four steps, one signature, six years of bills checked.
We do the audit. We write the supplier. You sign one form. If anything comes back, we take 30%. If nothing does, you owe nothing.
Send us a recent bill
One quarterly invoice is enough to start. PDF, photo, or screenshot. We use it to identify your supplier, meter reference, and current tariff.
⌛ ~3 minutesWe audit six years of charges
We pull six years of billing history from your supplier (with your authorisation, one form). Then we go line by line: surface water drainage, estimated reads, trade effluent tiers, standing charges, VAT. We come back with what we found, and what each line is worth, before anything gets submitted.
⌛ 2–3 weeksWe submit the claim
If there's a case, we write the supplier and submit the claim on your behalf. We handle the back-and-forth, including any pushback.
⌛ 4–12 weeksRefund lands in your account
Suppliers refund directly to you. Once it's in, we invoice 30% of what was recovered. If nothing was recovered, no invoice.
⌛ 60–90 daysWhat we read
Every line on the bill, checked against your site.
Most lines check out, and that is the point. Where a charge does not match what is actually on the ground, that is a claim. Here is what we read on every bill.
Of these, the four we most often recover on are surface water drainage, estimated reads, trade effluent classification, and VAT or standing charges. If you have a meter and a few years of bills, the audit runs the same way, whatever the sector.
What a rebase looks like
When a site's use has fallen, estimates keep climbing from old figures, so we rebase to the real read and recover the gap. When use has grown, estimates can undercharge, so we screen on the call before we press a claim.
What we actually look for
The audit checklist, in plain English.
Surface water drainage
Most common single finding
Surface water drainage
Charged on the roof and hard-standing area of your site. If that water drains to soakaways, fields, ponds, or any non-sewer route, the charge doesn't apply. We pull aerial imagery, drainage drawings, and on-site checks if needed.
Estimated meter reads
Common
Estimated meter reads
Suppliers default to estimates when they can't get a read. Estimates compound, sometimes for years. Where a site has reduced consumption, estimates overstate and we recover the gap. About one in five non-household meters in the market is classed as Long Unread.
Trade effluent classification
Hospitality & manufacturing
Trade effluent classification
Trade effluent tiers band by chemical oxygen demand, biological oxygen demand, and total volume. Kitchens, laundries, and light industrial often sit one tier too high. Independent COD/BOD testing typically pays for itself when reclassification follows.
VAT and standing charges
Multi-site sites
VAT and standing charges
Disconnected meters that still attract standing charges. VAT applied to qualifying activities (education, charities, partial business use) where it shouldn't be. Quietly cumulative: small per-quarter, large over six years.
What you do
Two things, total.
- 1Send us one recent water invoice.
- 2Sign one authorisation form so we can request billing history.
What we do
Everything else.
- ✓Pull six years of billing history
- ✓Cross-check every charge line by line
- ✓Verify drainage maps and site drawings
- ✓Write and submit the claim
- ✓Handle supplier queries and pushback
- ✓Invoice 30% only if something comes back
Typical timeline
Worth three minutes to find out.
Drop a bill in, and we'll come back with an indicative number. Nothing to sign at this stage.